christopher.luscombe

About the Role
As a Receptionist at JD Healthcare, you will be the first point of contact for our patients — setting the tone for their entire experience from the moment they arrive. This is a busy, varied and genuinely rewarding role that sits at the heart of clinic life. You will manage appointments, handle patient enquiries, process payments and ensure the front-of-house environment is welcoming, organised and running smoothly at all times. Working closely with clinical and administrative teams, your contribution will be felt by every patient who walks through our doors. If you are warm, professional and passionate about delivering an outstanding experience, we would love to hear from you.

This is a 12 month fixed term maternity cover role

What You Will Do
Deliver a professional and welcoming front-of-house service, meeting and greeting patients and ensuring they are seen promptly and made to feel at ease

Manage appointment scheduling systems, ensuring all bookings are accurate, up to date and patient pathways are correctly followed

Handle patient enquiries, general queries, follow-up communications and incoming calls with professionalism and care

Process patient payments accurately and maintain records of transactions including PDQ receipts and end-of-day financial reporting

Register new patients on internal systems and relevant portals including PRISM and HFEA

Ensure the reception, waiting areas and consulting rooms are clean, organised and fully stocked at all times

Oversee stock control for clinical consumables and office supplies, ensuring timely ordering through internal systems

Support the coordination of clinic events such as open days, working closely with internal teams to ensure smooth delivery (occasional weekend or bank holiday cover may be required)

What We Are Looking For
Essential

Excellent interpersonal and communication skills with a warm, professional and patient-centred approach

Confident user of Microsoft Office (Outlook, Excel, Word, Teams), patient management systems, CRM platforms and electronic medical records (EMR)

Strong organisational skills with the ability to manage multiple tasks simultaneously, maintaining accuracy under pressure

Friendly, empathetic and responsive manner with a genuine commitment to delivering an outstanding patient experience

Desirable

Previous experience in a receptionist, clinic coordinator or healthcare administrative role

Experience in a patient-facing or customer service environment

Experience supporting clinical or nursing teams

Exposure to private healthcare, fertility or women’s health clinics

Strong IT literacy with experience using booking systems, CRMs or patient databases

What We Offer
32 days annual leave including bank holidays

Life assurance

Pension plan

Workplace Nursery Scheme

MyGym discounts

Staff treatment discounts

EV Car Scheme and Cycle2Work

Perkbox benefits platform

Health and wellness programmes

Ongoing learning and development opportunities

Equal Opportunities
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.

£26,500 – £28,000
Employment type
Contract