Care Coordinator

The main duties of the Care Coordinator role include:

• Be the first point of contact for both new and existing Service Users and Care Workers.
• Effectively handle initial enquiries from prospective service users and their families.
• Rostering staff to provide a safe delivery of service to clients.
• Liaise with other professionals involved in service users’ care.
• Assisting with recruiting new care workers to the team.
• Monitor care workers and carry out supervisions and appraisals.
• Supporting the effective handling of safeguarding, incidents, and complaints as required.
• Ensure the service is working within the standards expected by the CQC.

What we are looking for in a successful candidate:

• A full UK driving license is essential
• A good communicator with the ability to build and maintain strong relationships.
• Flexible to cope with changing demands and priorities, remaining calm under pressure.
• Well organised with the ability to multitask.
• A Friendly, confident and helpful telephone manner.
• A person with a strong focus on teamwork, and also have the ability to work independently and apply initiative.
• A person with a positive, focused attitude to enable targets to be met and exceeded